Trust refers to being able to rely, depend or have confidence in someone or something. It is not simply based upon a statement of intention given at some place or time. It’s certainly more than a promise, which too is a statement of intent, but perhaps asserted with greater intensity giving the impression of greater meaning. Between people, real trust is an outcome of observed behavior over time where one’s commitments are consistently met.

Depending on either the severity of the non-trustworthy behavior or the frequency of non-trustworthy events, the length of time to redevelop trust can vary greatly.

A low frequency, high intensity event such as an affair can undermine trust so significantly that the rebuilding process can take years. Other events such as a child stealing change on an intermittent basis may also take time to repair, not because of the intensity of the event, but due to the ongoing and intermittent nature of the event. Single, low intensity events generally take the shortest time to repair.

The key to rebuilding trust is understanding that rebuilding takes more than just time and an apology. While an apology is an important part of the rebuilding process, as stated above; rebuilding real trust is a function of observable behavior over time where one’s commitments are consistently met. Thus trust is an outcome of behavior, just as lack of trust is also a function of behavior.

Given the non-trustworthy behavior, the person who broke the trust will have to understand that for the present and foreseeable future, they cannot be taken at their word. Their trustworthiness will be a function of their deeds or actions. Hence, their behavior must be observable and subject to scrutiny. Those who have had an affair will have to better account for their time. Those who gamble will have to account for their money. Those who steal will have to account for their whereabouts and those who make inappropriate use of the Internet may have their access restricted or use monitored. The person who violated the trust will have to appreciate that this burden is the consequence of their non-trustworthy behavior. Talk and promises are no substitute for observable behavior over time to the rebuilding process.

The rebuilding process continues generally to the satisfaction of the person whose trust was violated. It may be that certain safeguards will be required for a substantial length of time, such as regular attendance at sobriety meetings or phone calls during the day to state one’s whereabouts. In other cases, the rebuilding process may bring the level of trust quickly back to the pre non-trustworthy event and hence further ongoing efforts to scrutinize behavior would no longer be necessary. The length of time to satisfy the person whose trust was violated will vary according to the significance of the event and prior or ongoing other non-trustworthy behavior the other person displays. Hence, once must be fully trustworthy in all aspects.

Want to rebuild trust then? Start with an apology and then commit to observable and appropriate behavior. Where necessary, repair or put in safeguards to protect against further non-trustworthy behavior. Repair may require counseling or attendance at special programs such as Alcoholics Anonymous. Repair may also require restitution. Safeguards may include regular phone calls home or accounting for one’s whereabouts.

Remember, the responsibility for rebuilding trust lies with the person who demonstrated the non-trustworthy behavior and to the reasonable satisfaction of the person whose trust was broken. The process will take as long as it takes!